[et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_row _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_text _builder_version=\u00bb4.9.4″ _module_preset=\u00bbdefault\u00bb]<\/p>\n
<\/span><\/p>\n Effective Date: 01.05.2025<\/span><\/p>\n Applies to: DeskCamera Baltic OU, Estonia<\/span><\/p>\n Contact:<\/strong> support@deskcamera.com | https:\/\/helpdesk.deskcamera.com<\/a>\u00a0<\/span><\/p>\n This Support Service Level Agreement (\u201cSLA\u201d) outlines the scope, response times, and service levels provided by DeskCamera Baltic OU (\u201cDeskCamera\u201d) to users of its software products. This SLA is a supplementary part of the Terms of Use and applies to all support interactions.<\/span><\/p>\n DeskCamera provides technical support through the following channels:<\/span><\/p>\n Support services are available Monday to Friday, from 10:00 to 20:00 EET (Estonia time). Critical issues are addressed outside business hours, including weekends and public holidays.<\/span><\/p>\n DeskCamera reserves the right to reclassify ticket priority based on actual impact and severity.<\/span><\/p>\n – This SLA guarantees initial response times, not resolution times.<\/span> Support inquiries and related logs are stored securely for a period of 180 days for quality assurance, internal analysis, and compliance purposes. Users may request deletion of their personal data at any time via https:\/\/helpdesk.deskcamera.com.<\/span><\/p>\n DeskCamera processes user data in accordance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).<\/span> DeskCamera reserves the right to update this SLA. Any significant changes will be communicated via email or platform notification.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_row _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.7.7″ _module_preset=\u00bbdefault\u00bb][et_pb_text _builder_version=\u00bb4.9.4″ _module_preset=\u00bbdefault\u00bb] Support Service Level Agreement (SLA) Effective Date: 01.05.2025 Applies to: DeskCamera Baltic OU, Estonia Contact: support@deskcamera.com | https:\/\/helpdesk.deskcamera.com\u00a0 Overview This Support Service Level Agreement (\u201cSLA\u201d) outlines the scope, response times, and service levels provided by DeskCamera Baltic OU (\u201cDeskCamera\u201d) to users of its software […]<\/p>\n","protected":false},"author":2240,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/pages\/15256"}],"collection":[{"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/users\/2240"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/comments?post=15256"}],"version-history":[{"count":0,"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/pages\/15256\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.deskcamera.com\/es\/wp-json\/wp\/v2\/media?parent=15256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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\n Priority<\/b><\/td>\n Description<\/b><\/td>\n Initial Response Time<\/b><\/td>\n<\/tr>\n \n Low<\/span><\/td>\n General questions, license issues, documentation<\/span><\/td>\n Within 48 hours<\/span><\/td>\n<\/tr>\n \n Medium<\/span><\/td>\n Minor bugs or non-critical issues<\/span><\/td>\n Within 24 business hours<\/span><\/td>\n<\/tr>\n \n High<\/span><\/td>\n Major functionality affected but system operational<\/span><\/td>\n Within 12 business hours<\/span><\/td>\n<\/tr>\n \n Emergency<\/span><\/td>\n Complete system outage, security threat, loss of access<\/span><\/td>\n Within 8 hour\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n
<\/span>– DeskCamera does not provide infrastructure, cloud services, or access to user systems and cannot be held responsible for end-user system failures.<\/span>
<\/span>– Financial compensation is not provided under this SLA.<\/span>
<\/span>– DeskCamera does not guarantee service uptime or uninterrupted product operation.<\/span><\/p>\n\n
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<\/span>– No access to user systems or surveillance data is possible.<\/span>
<\/span>– All submitted support data is treated confidentially and stored securely.<\/span>
<\/span>– Users can submit data deletion or access requests via the support portal.<\/span><\/p>\n\n