{"id":15249,"date":"2025-06-10T17:55:58","date_gmt":"2025-06-10T17:55:58","guid":{"rendered":"https:\/\/www.deskcamera.com\/support-sla\/"},"modified":"2025-06-10T18:16:16","modified_gmt":"2025-06-10T18:16:16","slug":"support-sla","status":"publish","type":"page","link":"https:\/\/www.deskcamera.com\/zh-hans\/support-sla\/","title":{"rendered":"Support SLA"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><strong>DeskCamera \u652f\u6301\u670d\u52a1\u653f\u7b56\uff08SLA\uff09<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u751f\u6548\u65e5\u671f\uff1a2025\u5e745\u67081\u65e5<br \/>\u9002\u7528\u5bf9\u8c61\uff1aDeskCamera Baltic OU\uff08\u7231\u6c99\u5c3c\u4e9a\uff09<br \/>\u8054\u7cfb\u65b9\u5f0f\uff1a<a href=\"mailto:support@deskcamera.com\">support@deskcamera.com<\/a> | <a href=\"https:\/\/helpdesk.deskcamera.com\/\">https:\/\/helpdesk.deskcamera.com<\/a><\/p>\n<ol>\n<li>\n<p>\u6982\u8ff0<\/p>\n<\/li>\n<\/ol>\n<p>\u672c\u652f\u6301\u670d\u52a1\u653f\u7b56\uff08\u4ee5\u4e0b\u7b80\u79f0\u201cSLA\u201d\uff09\u63cf\u8ff0\u4e86 DeskCamera Baltic OU\uff08\u4ee5\u4e0b\u7b80\u79f0\u201cDeskCamera\u201d\uff09\u5411\u5176\u8f6f\u4ef6\u4ea7\u54c1\u7528\u6237\u63d0\u4f9b\u7684\u670d\u52a1\u8303\u56f4\u3001\u54cd\u5e94\u65f6\u95f4\u548c\u652f\u6301\u7ea7\u522b\u3002\u672c\u653f\u7b56\u662f\u300a\u4f7f\u7528\u6761\u6b3e\u300b\u7684\u8865\u5145\uff0c\u9002\u7528\u4e8e\u6240\u6709\u6280\u672f\u652f\u6301\u4e92\u52a8\u3002<\/p>\n<ol start=\"2\">\n<li>\n<p>\u652f\u6301\u6e20\u9053<\/p>\n<\/li>\n<\/ol>\n<p>DeskCamera \u63d0\u4f9b\u4ee5\u4e0b\u6280\u672f\u652f\u6301\u6e20\u9053\uff1a<\/p>\n<ul>\n<li>\n<p>\u7535\u5b50\u90ae\u4ef6\uff1a<a href=\"mailto:support@deskcamera.com\">support@deskcamera.com<\/a><\/p>\n<\/li>\n<li>\n<p>\u652f\u6301\u95e8\u6237\u7f51\u7ad9\uff1a<a href=\"https:\/\/helpdesk.deskcamera.com\/\">https:\/\/helpdesk.deskcamera.com<\/a><\/p>\n<\/li>\n<li>\n<p>\u5728\u7ebf\u804a\u5929\uff1a<a href=\"https:\/\/deskcamera.com\/\">https:\/\/deskcamera.com<\/a><\/p>\n<\/li>\n<li>\n<p>\u9884\u7ea6\u7535\u8bdd\u652f\u6301\uff1a<a href=\"https:\/\/deskcamera.com\/appointment\">https:\/\/deskcamera.com\/appointment<\/a><\/p>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>\n<p>\u652f\u6301\u65f6\u95f4<\/p>\n<\/li>\n<\/ol>\n<p>\u652f\u6301\u670d\u52a1\u65f6\u95f4\u4e3a\u5de5\u4f5c\u65e5\uff08\u5468\u4e00\u81f3\u5468\u4e94\uff09\u4e0a\u534810:00\u81f3\u665a\u4e0a20:00\uff08\u7231\u6c99\u5c3c\u4e9a\u65f6\u95f4\uff09\u3002\u5173\u952e\u95ee\u9898\u5c06\u5728\u975e\u5de5\u4f5c\u65f6\u95f4\uff08\u5305\u62ec\u5468\u672b\u548c\u8282\u5047\u65e5\uff09\u5185\u5904\u7406\u3002<\/p>\n<ol start=\"4\">\n<li>\n<p>\u5de5\u5355\u4f18\u5148\u7ea7\u53ca\u54cd\u5e94\u65f6\u95f4<\/p>\n<\/li>\n<\/ol>\n<table>\n<thead>\n<tr>\n<th>\u4f18\u5148\u7ea7<\/th>\n<th>\u63cf\u8ff0<\/th>\n<th>\u9996\u6b21\u54cd\u5e94\u65f6\u95f4<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u4f4e<\/td>\n<td>\u4e00\u822c\u6027\u95ee\u9898\u3001\u8bb8\u53ef\u95ee\u9898\u3001\u6587\u6863<\/td>\n<td>48\u5c0f\u65f6\u5185<\/td>\n<\/tr>\n<tr>\n<td>\u4e2d<\/td>\n<td>\u6b21\u8981\u6545\u969c\u6216\u975e\u5173\u952e\u95ee\u9898<\/td>\n<td>24\u4e2a\u5de5\u4f5c\u5c0f\u65f6\u5185<\/td>\n<\/tr>\n<tr>\n<td>\u9ad8<\/td>\n<td>\u4e3b\u8981\u529f\u80fd\u53d7\u5f71\u54cd\u4f46\u7cfb\u7edf\u4ecd\u53ef\u8fd0\u884c<\/td>\n<td>12\u4e2a\u5de5\u4f5c\u5c0f\u65f6\u5185<\/td>\n<\/tr>\n<tr>\n<td>\u7d27\u6025<\/td>\n<td>\u7cfb\u7edf\u5b8c\u5168\u4e2d\u65ad\u3001\u5b89\u5168\u5a01\u80c1\u3001\u65e0\u6cd5\u8bbf\u95ee<\/td>\n<td>8\u5c0f\u65f6\u5185<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>DeskCamera 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start=\"6\">\n<li>\n<p>\u5de5\u5355\u4fdd\u7559\u653f\u7b56<\/p>\n<\/li>\n<\/ol>\n<p>\u652f\u6301\u8bf7\u6c42\u53ca\u76f8\u5173\u65e5\u5fd7\u5c06\u88ab\u5b89\u5168\u4fdd\u5b58180\u5929\uff0c\u7528\u4e8e\u8d28\u91cf\u63a7\u5236\u3001\u5185\u90e8\u5206\u6790\u53ca\u5408\u89c4\u9700\u6c42\u3002\u7528\u6237\u53ef\u968f\u65f6\u901a\u8fc7 <a href=\"https:\/\/helpdesk.deskcamera.com\/\">https:\/\/helpdesk.deskcamera.com<\/a> \u8bf7\u6c42\u5220\u9664\u5176\u4e2a\u4eba\u6570\u636e\u3002<\/p>\n<ol start=\"7\">\n<li>\n<p>\u6570\u636e\u9690\u79c1\u4e0e\u5408\u89c4<\/p>\n<\/li>\n<\/ol>\n<p>DeskCamera 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